Refund Policy

Last updated: July 17, 2026

DCENET cloud services are supplied by DIGICUBE ENGINE TECHNOLOGY CO., LIMITED. Cloud servers are digital services provisioned shortly after purchase. This policy applies unless local consumer law requires otherwise.

Before provisioning

If a duplicate payment or technical payment error occurs before resources are provisioned, contact us within 7 days. Verified duplicate or erroneous charges will be refunded to the original payment method.

After provisioning

Usage charges for resources already provisioned or consumed are generally non-refundable. You can stop future usage charges by deleting active resources.

Service failure

If we cannot deliver the purchased service, we will offer a replacement, account credit, or refund for the undelivered portion, as appropriate.

How to request a refund

Email support@dcenet.io with the payment date, amount, order reference, and reason. Approved refunds are returned through the original payment method; processing times depend on the payment provider.